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More users are trying to log in simultaneously than is permitted with your plan type.

The best way to prevent this from happening is to remember to log out when you are finished with your BrainPOP session. If this is the case, you can ignore the error message and click Continue to Log In despite the warning.

Someone using your account didn’t log out before closing the browser window on a device.

Usually, an error message about login limits results from one of the following two situations: Homeschool plans allow for four devices to be logged in at one time. Teacher plans, individual educator accounts, and individual student accounts allow one device at a time.įamily plans allow for up to two student profiles on one account to be logged in at one time. Some plans limit the number of devices you can log in with at one time. To find out how to renew your plan, you can refer to this article. You will see this error if you try to log in to an account that has expired.

BrainPOP Español and Français: or fr.

Here are the correct homepage URLs to use for different products: If your plan includes multiple products, you can log in on any of the homepages for those products. If you attempt to log into a product that your plan does not currently include, you will see this message. Your plan may include one or multiple different site products. 'Sorry! That username and password won’t work here' You can find detailed instructions on how to reset your password in this article: Reset your Password. If you would like a reminder of your username, or to reset your password, click Forgot username or password? immediately below the Log in button. This error appears if the password associated with the username is incorrect or if the username is not valid in our system.Įnsure that you’ve entered your username and password correctly and that you have a website plan rather than an app subscription. Website Loads Indefinitely or Videos Will Not Play 'The username and password you entered did not match' “Maximum Number of Devices Permitted” Error The Username and Password You Entered Did Not Match

Here are some of the most common error messages or issues that you may encounter when attempting to log in to the site.